Retail circulation team applications for the proposed ad hoc solutions, not only for your current needs for a consideration, more in-depth thinking of the next five years, the application stores the information management system needs to expand. Therefore, in this proposed solution is considered as the basis for the development.
Shopping Mall
Shopping is the main business goals and set-off investment, and investment and set-off is closely related to two aspects of it.
Shopping Center Information System that is purpose built to achieve the above objectives.
Information system for the shopping needs of the IT team Hongzhi circulation system proposal is as follows:
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POS Sales Management System |
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IC chip card transaction system |
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WEB POS network information management system |
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Card transaction management system |
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Inquiry System WEB immediate sales |
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Attendance Management System staff salaries |
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WEB Counter trading management system |
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Financial Accounting Management System |
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WEB sales counter management system |
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WEB Marketing Management System |
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Customer Relationship Management System WEB |
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Property Management System WEB |
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Customer Service Management System WEB |
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WEB rights management system |
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Purchase, Sales and Inventory Management System |
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Help Desk IT Service Management |
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E-mail marketing management system |
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- POS sales system
If MIS is the heart of the operation and management of shopping centers, then the POS system is the brain.
A complete POS system stores not only to take up the management of the sales and sales shall be correctly intelligence information passed to the relevant system to the entire information system running smoothly.
- Customer Service Management System
When the customer to the counter card consumer shopping center, the system can immediately show the clients of personal data (such as: birthday), the latest date the consumer, shopping items and items related to the amount of information on the POS screen, counter service staff in a know the message, may be a better understanding of customers needs to the guidelines for further services, which can improve customer satisfaction, and increase the number of customers back to shop rates.
- Real-time analysis of sales inquiries WEB
- Single household can make use of the system at any time, can immediately store the day of inquiry through the Internet or whether the recent business conditions to reach the intended target, or even a few visitors and other commodities, such as cross-analysis. This convenient system, single families or on their own do not have to wait until the end of the complexity of the calculation that the store only after the financial situation of households can increase the rent of business contingency. The system can increase the rich families of tenant services, investment objectives to reach a great benefit.
- Shopping center operators can use the system at any time be made available immediately through the Internet shopping mall business inquiries and the other cross-cutting analysis. Analysis of the system and the use of icons statements (Visual Report), decision-makers can be at a glance all the results of the analysis.
- Shopping Center Building control officers can use the system at any time be made available immediately through Intermet inquiries falling within the scope of its jurisdiction of counter sales and other cross-cutting analysis of the status information to make immediate amendments to the strategy and co-ordination. In addition, business units can easily use the system as a counter on each floor of lease arrangements and the next renewal of the importance of household reference.
- Help Desk IT Service Management
- Single households where counters Calligraphists facilities of the business, or business use of the software and hardware equipment, when damage or failure, may declare Help Desk hotline. Single households face only a single service window, can be solved by facing the system software and hardware problems. The system can increase the rich families of tenant services, investment objectives to reach a great benefit.
- Shopping Center Management business unit Calligraphists can use this system, the single family business inquiries and other users Calligraphists inquiry has always been the single household repair information, the Information and Statistics Department of the whole. Single service window shopping can reduce the human cost of the maintenance of information systems and information systems increase operational effectiveness.
- WEB customer relationship management analysis
- Analysis of the basic customer information (such as: age, gender, geography, income, etc.) to identify specific market opportunities and business strategy. This process includes confirmation by a customer, customer segmentation, and customer forecasts, in order to allow the use of detailed marketing information to customers to make better marketing decisions. And this system should have integrated physical and virtual shopping mall of customer-related information (such as: consumer records, grade point .... dividends, etc.)
- The definition of customer-specific products, to provide access, time, and affiliation with the market planning. Clients in developing strategic communication plans, marketing planning can help marketers to define characteristics of the types of activities (such as:ㄋ, signature, etc.), access preferences (such as: mail order, Internet shopping, etc.), and treatment plan .
- To customers in consumer behavior and counters for cross-analysis, as a shopping center on the planning direction counter to reach the shopping mall within the fluid line.
- IC electronic coupon transaction system
Receivables based on pre-coupon on the importance of capital flows, circulation and consideration of the traditional paper coupon is easily forged technology, artificial identify security problems, the transaction and return the certificate give change to deal with circulation problems, such as those烦杂problem. IC solid phase electronic coupon transaction system is characterized by:
- Improve the transaction process of security and convenience
- To facilitate both the flow and the confidentiality of the encryption method
- Selected in line with the security requirements (international standards) and low production cost of the card
The future operation and management of shopping center system can be used with multi-function navigation system (Multi Media Kiosk) the build, to increase the stores within the building to increase the stores within the operating income (single households advertising) and to expand customer service levels ( pre-determined theme restaurants, and movie ticket booking electricity, etc.). In addition, car park management system and POS system integration sales directly to the consumer calls the customer the amount of parking directly converted to hours, so stores can reduce service costs and increase customer convenience (no need to service customers in order to invoice conversion of parking tickets) .
Future Store Trading Information Management System can be expanded with multi-function navigation system (Muliti Media Kiosk) the build, in order to increase sales within the operating income (advertising revenue), to expand customer service levels (pre-theme restaurants, and movie ticket booking etc.) and provide personalized shopping mall marketing. In addition, car park management system and POS system integration sales directly to the consumer calls the customer the amount of parking directly converted to hours, so stores can reduce service costs and increase customer convenience (customers do not need an invoice to the desk to exchange for free parking coupons).
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