Infrastructure & Services

We don't just deliver software.
We run it with you.

Every RSL solution is deployed on client-controlled infrastructure — on-premise or your own cloud. Our team handles installation, configuration, and ongoing operations so yours doesn't have to.

99.9%
Uptime SLA
30+
Years of Deployment Experience
4
Service Offices Nationwide
100%
Client-Controlled Infrastructure
Deployment Models

Your infrastructure. Your data.

RSL solutions are never hosted on shared servers. All data stays within your own controlled environment — no exceptions.

Option A

On-Premise

RSL software runs on servers located within your own facility. Data never leaves your building — ideal for organisations with strict data residency or compliance requirements.

  • Data stays within your facility at all times
  • No dependency on internet connectivity for core operations
  • Full control over hardware specs and upgrade cycles
  • Meets strict government and financial compliance standards
Option B

BYO Cloud

Prefer cloud infrastructure? RSL deploys and manages the platform within your own cloud account (AWS, Azure, or GCP). You own the environment; we operate it.

  • Your cloud account — RSL never holds your credentials
  • Scalable compute without managing physical hardware
  • Compatible with existing cloud agreements and billing
  • Same data isolation guarantees as on-premise
Data Security Commitment

Your data never touches our servers.

RSL operates a software-only model. We have no access to your transactional data, customer records, or operational data at any time. All data is stored and processed exclusively within the infrastructure you control.

No shared infrastructure
Each client environment is fully isolated — no multi-tenancy, no shared databases.
No data egress
RSL systems do not transmit your data to external servers or third-party services.
Compliance-ready
Architecture supports Taiwan PDPA, PCI-DSS for payment data, and sector-specific requirements.
What We Handle

Full-lifecycle operational support

From initial installation through to years of ongoing operation, RSL provides the technical expertise your team needs at every stage.

Installation & Configuration
End-to-end setup of the RSL platform on your chosen infrastructure — hardware provisioning, OS configuration, database initialisation, and network setup.
Routine Health Checks
Scheduled inspections of server performance, storage capacity, error logs, and service availability — catching issues before they become incidents.
Updates & Patch Management
Coordinated deployment of software updates, security patches, and new feature releases — tested and scheduled to minimise disruption to your operations.
Performance Monitoring
Ongoing tracking of system resource usage, database query performance, and application response times — with alerts and intervention before thresholds are breached.
Ongoing Maintenance
Regular maintenance windows for database optimisation, log rotation, backup verification, and system housekeeping — keeping your environment clean and stable.
On-site & Remote Support
Technical support available both remotely and on-site across our four offices. Issues escalated through a structured response process with clear resolution timelines.
Applies Across the Platform

One service layer for all five solutions

Whether you deploy one module or the full RSL platform, the same infrastructure and support services apply. No separate contracts, no separate teams.

Discuss Your Requirements
🖥 POS 📄 Counter Contract Management 👥 CRM 🎟 Coupon & Voucher 📱 Mobile App Integration

Ready to talk infrastructure?

Tell us about your environment and we'll walk you through the right deployment model and support plan.

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